SHIPPING POLICY

SHIPPING POLICY

SHIPPING POLICY

Urbanjoy (“we” and “us”) is the operator of https://www.lustermagic.com. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

How does the delivery process work?

• Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
• After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

What is the range of locations to which URBANJOY ships their products?

URBANJOY ships throughout India!

How to track shipment?

• Once your order has been dispatched, you will receive an email or whatsApp with the details of the shipping receipt, tracking number and the courier company that is processing your order.
• You can track the status of your package 24 hours after your order is dispatched from our warehouse.
• Following are some our trusted courier partners:

1. DTDC – http://www.dtdc.in
2. Delhivery – http://www.delhivery.com/
3. The Professional couriers – https://www.tpcindia.com
4. Shree Anjani courier services (P) Ltd – http://www.shreeanjanicourier.com
5. India Post – https://www.indiapost.gov.in

What is the estimated delivery time?

We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)

Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days. Orders placed before 3 PM – IST will be dispatched the same day, otherwise, within the next business day. Orders placed on Saturday after 3 PM will be dispatched on Monday.

• Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
• While we are trying our best to avoid this situation, these products might delay your order. However, in case product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.
• If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.

Change Of Delivery Address

For change of delivery address requests, we will not able to change the address at any time once the order is placed and has been dispatched.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Cancellations

Once the Order is placed it cannot be cancelled.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier / shipping companies.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please phone us at 9595 095 343 or Email at urbanjoyindia@gmail.com

Shipping charges:

• We have standard shipping charges for most addresses.
• India shipping charges – A flat Rs.100 per KG charge is applied to all orders.
• International shipping charges- As International shipping charges is higher than domestic, it will be calculated through shipping partner and informed to customer through email. If agreed by customer and paid, the order will be processed or else we will make refund the order value.

Does URBANJOY ship outside India?

At present URBANJOY ships only in India. However, we are working on starting international delivery to many other countries, so stay tuned!

Returns

1. Return Due To Change Of Mind

Urbanjoy do not accept returns due to change of mind or any other reasons once receipt of item.

(If the Item is damaged in transit please kindly reject the courier / parcel and contact customer care on                 9595 095 343. If received damaged parcel Urbanjoy will not be responsible for any claims.

2. Return due to Wrong order:

No returns accepted if wrong product ordered.